30 days Moneyback Guarantee
Applies to all kits on the vanguardsmoke.com website purchased.
Your satisfaction is extremely important to us and we are so confident that you will be pleased with your purchase that we back it up with a money back up to 100% after the item arrives at our facility. If your kit doesn't work for you, we will return your money. You can make a refund request for a kit through our Customer Service Department, provided that you return the product to the address that we specify within 30 days from your purchase date. This applies only to kits in their original packaging. Misused, damaged or broken products will not be refunded.
Our return policy lasts 30 days from the date of purchase. Returns are not accepted past 30 days unless approved by a staff member.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at Info@vanguardsmoke.com for a return authorization.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return Address: 5010 Bao'an Blvd Western Silicon Valley Bldg C Ste 709, Bao'an District Shenzhen, Guangdong, China
Once you complete your order a confirmation will be sent to your email. Once your order has been packed your will receive an update email which will include your tracking number. If you have a VanguardSmoke account you can check your order status anytime by simply clicking on the "My Account" link in the "Tracking packages". From there, you will be able to view information about your order.
VanguardSmoke offers free shipping for retail customers within the International on orders below $85, shipped with ePacket.
ATTENTION: If ePacket., our free shipping option, is chosen please note that your order will be delivered via ePacket. Should you choose our free shipping option, please be aware that deliveries are not guaranteed and VanguardSmoke.com cannot be held liable for any lost or delayed orders. Please address all delivery issues with your local post office.
Our International orders are typically shipped within 48 hours. Please allow up to 30 business days for your order to arrive to take into account local customs policies and postal delivery scheduling.