1.Returns time:

Our return policy is valid for 60 days. Most items sold follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

 

REASON CONDITION IF YOU WANT TO YOU NEED TO YOU WILL GET
You haven’t received products after shipping. We confirm that the goods have been lost. Refund all money. email and confirm. A full refund
(No questions asked) No Problem with the purchased products, but you simply do not want them anymore after purchasing. a. products are unused and the packaging is Unopened. b.Request a return within 7 days from receiving of the products. Return all the products in one order. a. Return all the products b. Bear the returning shipping costs A full refund (excluding shipping costs)
Quality problems with the products. Within 60 days from receiving the products 1.Return the damaged products Return the damaged products (the shipment costs will be reimbursed later) A full refund(including the returning shipping costs)
2.Exchange the damaged products Email and confirm.

Email and confirm.

 

2.The refund address as follow:

No 31 An'sheng Rd.
Ma'an mountain community.
Shajing Street.
Bao'an district.
Shenzhen, China.

 

3.Missing refunds (if applicable)

You will receive your refund within 12-15 business days. If you haven’t received a refund yet.  If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.

 

Note: All sale & return issues are Only the responsibility of the following email address. Sending to another mailbox will not reply to your message.

Email:sales@vanguardsmoke.com

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